Strategic and operational support for companies that want to build a world-class customer experience — without hiring a senior full-time head.
Every engagement is different. I choose the format based on where you are and what you need to build — not the other way around.
A structured analysis of your CX operation in 3–4 weeks. Pain points, quick wins, and a prioritized roadmap.
Ongoing part-time engagement as your CX lead. Strategy, execution, and operational leadership without a permanent hire.
Intensive session on a specific topic: escalation frameworks, AI deflection, vendor governance, or operational quality.
Your CX grew with the product but was never properly structured. You need someone to bring order without stopping the train.
You're entering new markets and CX operational complexity is growing. You need international experience, not theory.
Support costs are growing faster than revenue. You want to reduce volume with AI deflection while improving quality at the same time.
I'm Roberto La Rosa. My background goes beyond CX: I've managed multi-country support operations, led telesales and retention teams, designed customer happiness centers from scratch, and trained hundreds of people. I've built, optimized, and transformed — hands-on, not just from the boardroom.
Happiness Harbor brings this 360° vision to companies that want to build a lasting customer experience — without hiring a senior full-time executive.