Last updated: March 2025
The data controller is Roberto La Rosa, operating under the brand Happiness Harbor, based in Milan, Italy. Contact: happinessharbor.rob@gmail.com
When you subscribe to receive a free resource (white paper or book chapter), we collect your email address. No other personal data is collected through our forms.
Your email address is used exclusively to:
• Send you the requested free resource
• Send you occasional updates and insights related to customer experience and operations
• Invite you to book a discovery call if relevant
We do not sell, rent, or share your data with third parties for marketing purposes.
Processing is based on your explicit consent, given at the time of subscription (Art. 6(1)(a) GDPR). You may withdraw your consent at any time by unsubscribing.
We use the following tools to manage your data:
• Brevo (Sendinblue SAS, France) — email automation and contact management. Brevo is GDPR compliant.
• Google Drive (Google LLC) — file hosting for downloadable resources.
• Calendly (Calendly LLC, USA) — appointment scheduling, used only if you choose to book a call.
We retain your email address until you unsubscribe. You can unsubscribe at any time using the link included in every email we send.
Under GDPR, you have the right to: access your data, correct inaccuracies, request deletion, withdraw consent, and lodge a complaint with the Italian Data Protection Authority (Garante della Privacy — garanteprivacy.it).
To exercise any of these rights, contact us at happinessharbor.rob@gmail.com
This website does not use tracking cookies or analytics. Google Fonts are loaded from Google servers, which may involve technical data transfer. No personal data is stored through this process.
We may update this policy occasionally. The date at the top of this page indicates when it was last revised.
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